Case Study

Corporate File Plan

Information Matters™ have been working closely with staff in the Immigration & Nationality Directorate of the Home Office (IND) over the past two years in order to develop a Corporate File Plan - a structured hierarchy of electronic folders established in a common location, used for sharing, storage and management of information important to the business. 

Client: Home Office – Immigration & Nationality Directorate (IND)

Project:

Corporate File Plan

Purpose:

Improving information management in IND

Details:

Information Matters™ have been working closely with staff in the Immigration & Nationality Directorate of the Home Office (IND) over the past two years in order to develop a Corporate File Plan - a structured hierarchy of electronic folders established in a common location, used for sharing, storage and management of information important to the business. This was a highly involved process, given that IND currently has c. 18,000 staff carrying out a multitude of varied activities throughout the UK (and beyond).

The Corporate File Plan will offer IND numerous benefits, such as:

  • better access to high quality information – thus improving quality of decisions,
  • saving time and money when searching for records,
  • improved compliance with the Freedom of Information Act and Data Protection Act,
  • avoiding loss of IND’s corporate memory,
  • the ability to data share easily with other divisions of the Home Office.

The design process consisted of two main phases. Firstly, Information Matters™ undertook one-to-one business analysis sessions with key managers in IND. These were used to identify key processes and activities, interactions with other teams and processes, and any key information management issues. These sessions were then used a basis for a series of c. 200 workshops, which were used to commence detailed design of the corporate file plan. Design of the file plan has now been completed – the next stage of work will involve training staff in how to make the most of the file plan, and ensuring a smooth roll out process.

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