Case Study

Freedom of Information Act review

A major County Council invited Information Matters™ to review its records management capabilities in preparation for implementation of the Freedom of Information Act. Information Matters™ provided the Council with strategic advice and a prioritised action plan for implementing both records management and Freedom of Information across the organisation. This initial review led to an ongoing partnership with Information Matters™.

Client: County Council

Project:

Freedom of Information Act review

Details:

A major County Council invited Information Matters™ to review its records management capabilities in preparation for implementation of the Freedom of Information Act. Information Matters™ provided the Council with strategic advice and a prioritised action plan for implementing both records management and Freedom of Information across the organisation. This initial review led to an ongoing partnership with Information Matters™.

A key requirement of the Freedom of Information Act is a corporate information management function, which the County Council lacked at the time. Such a function should consist of people, policies, processes, guidance and supporting technologies. Information Matters™ are uniquely placed to offer both strategic and practical advice on implementing and supporting corporate information management programmes across large organisations such as this County Council.

Outputs from this project included a detailed report outlining our findings along with prioritised recommendations and provisional cost estimates; a Freedom of Information training programme; a records management training programme; a log of issues captured during the project; and a catalogue of key Council record collections. This project led directly to the formation of a corporate information function, and the recruitment of a Corporate Information Manager, both of which were assisted by Information Matters™.

Information Matters™ have also been providing advice and assistance with implementing information management across the Council, including a number of pilot projects. Information Matters™ expertise has been utilised to design and pilot a methodology for creating and implementing business classification schemes and records retention schedules; deliver information audit training; draft electronic records management guidance; and provide information management advice and guidance to a number of Council departments. In addition, Information Matters™ have undertaken a review of records retention within each of the Council’s departments, and have also completed a strategic review of knowledge management within the Council.

Information Matters™ have also undertaken a comprehensive review of the Council’s information governance policy framework to ensure that the Council’s policies, standards and guidance meet the requirements of the international records management standard ISO 15489, and the Lord Chancellor’s Code of Practice on the Management of Records.

  • Undertaking a Council wide strategic information management review
  • Reviewing the Council’s decision tracking procedures and recommending a number of actions to improve knowledge management
  • Producing a strategic information management action plan
  • Assisting with recruitment of a Corporate Information Manager
  • Undertaking an organisation wide review of records retention and disposal policies and practices
  • Developing fit for purpose information management policies and standards
  • Implementing records management standards and procedures in a number of departments throughout the Council
  • Raising awareness of information governance across the organisation
  • Developing and delivering training for Council Information Officers

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