Case Study

Provision of Library Services team

The Agency required the services of an in-house information service which would bring a full set of library, information and research expertise to the Agency. The service needed to be able to address the wide ranging information needs of the Agency’s directorates and answer enquiries quickly as well as undertaking in-depth research projects.

Client: Development Agency

Project:

Provision of Library Services team

Details:

The Agency required the services of an in-house information service which would bring a full set of library, information and research expertise to the Agency. The service needed to be able to address the wide ranging information needs of the Agency’s directorates and answer enquiries quickly as well as undertaking in-depth research projects.

The Agency also needed a service which would be able to undertake the purchasing of library materials, subscriptions and serials and electronic databases for use either by researchers or ‘end users’ (many of whom had little or no experience of using specialist research products).

The solution

Information Matters™ staff worked with the Agency to establish the level of service required and exactly how they needed this to be delivered. Using the model which has already provided successful outsourced and offsite information services, Information Matters™ provided two on-site information professionals to assume responsibility for provision of an on-demand research and business intelligence service.

Information Matters™ delivered a varied service providing answers to enquiries which needed a quick turnaround, in-depth research projects and literature searches. The service was supplied to all departments and divisions of the Agency including the International, Finance and Investment, Strategy and Industry sector specialist departments.

Information Matters™ also provided:

  • regular monthly briefing documents for a selection of the teams working in the Agency,
  • distilling market information into an easy to digest format
  • a serials librarian based offsite who managed the relationships with providers of
  • journals, serials and library materials
  • discounted rates with electronic information providers

Benefits

With Information Matters™ ’s expertise, the Agency were able to benefit from an information service which was entirely tailored to their needs providing them with access to up-to-date data, market information and extra research resources, allowing their staff to concentrate on their core business uninterrupted.

The service was timely, cost effective and aligned with the mission of the Agency, helping the Agency to succeed in its key aim of attracting business and investment to the region.

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