Case Study

Strategic review of library services

The library service had previously commissioned reports on individual libraries and an overview of the library network but required a cohesive and comprehensive report which would build on previous studies to map out future opportunities for development and to outline a strategy which would take the service forward.

Client: Major City Council Libraries

Project:

Strategic review of library services

Details:

The library service had previously commissioned reports on individual libraries and an overview of the library network but required a cohesive and comprehensive report which would build on previous studies to map out future opportunities for development and to outline a strategy which would take the service forward.

The report had to examine premises, patterns of use, reference and special services, and opportunities to expand on existing services. This City Council needed a vision for providing library services, incorporating new ways of delivery.

The solution

Information Matters™ strong track record in strategic planning for public libraries was complemented by a buildings surveyor, also from Information Matters™ Group, who provided specialist knowledge of building operating costs, maintenance and investment requirements.

Initial consultation with senior library staff established a clear understanding of requirements and objectives. It was important to them that the property strategy was put into the corporate and partnership context and that it demonstrated the contribution of libraries to the corporate strategy. Three individual studies were carried out to examine different angles:

  • The shape and direction of the library services into the 21st century
  • The assets held by the library authority and how best they could be structured and managed
  • How library services were to fit into corporate strategies and policies, particularly in relation to property development and planning opportunities

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